Shipping Policy
At AfroCraft International Marketplace, we aim to provide you with a seamless and reliable shipping experience. Please review our shipping policy below to understand how we handle and process your orders.
- Order Processing
– All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
– You will receive another notification when your order has shipped.
- Shipping Rates and Delivery Estimates
– Shipping charges for your order will be calculated and displayed at checkout.
– Delivery times may vary based on your location and the shipping method selected. Estimated delivery times will be provided at checkout.
– We offer the following shipping options:
– Standard Shipping: 7-14 business days
– Expedited Shipping: 3-7 business days
– Express Shipping: 1-3 business days
- International Shipping
– We offer international shipping to most countries. Shipping rates and delivery times for international orders will vary based on the destination and shipping method chosen.
– Please note that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
- Order Tracking
– Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.
– If you do not receive a tracking number or have any issues with tracking your order, please contact us at afrocraft@gmail.com or +255 765 171 762.
- Shipping Restrictions
– Some products may have shipping restrictions due to their size, weight, or destination. If there are any restrictions on your order, we will notify you during the checkout process or contact you directly.
- Delivery Issues
– If your order is delayed or you experience any issues with delivery, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and keep you informed.
– Please ensure that the shipping address provided is accurate and complete to avoid delivery delays. AfroCraft is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
- Damaged or Lost Packages
– If your package arrives damaged, please contact us immediately at afrocraft@gmail.com or +255 765 171 762 with your order number and photos of the damage. We will work with you to resolve the issue.
– If your package is lost in transit, please contact us so we can investigate the matter with the shipping carrier and take appropriate action.
- Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team:
– Email: afrocraft@gmail.com
– Phone: +255 765 171 762
– Address: Kilimanjaro – Moshi
Thank you for choosing AfroCraft International Marketplace. We appreciate your business and are dedicated to providing you with a smooth and satisfactory shipping experience.