Return and Refund Policy

At AfroCraft International Marketplace, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

– Items must be returned within 30 days of the delivery date.

– Items must be in their original condition, unused, and with all original tags and packaging intact.

– Items that have been customized, personalized, or made-to-order are not eligible for return.

2. Return Process

– To initiate a return, please contact our customer service team at afrocraft@gmail.com or +255 765 171 762. Provide your order number and reason for the return.

– Once your return request is approved, we will provide you with a return authorization and instructions on how to send the item back to us.

– Please ensure the item is securely packaged to prevent damage during transit.

3. Shipping Costs for Returns

– Customers are responsible for the shipping costs associated with returning an item, unless the item was received damaged, defective, or incorrect.

– We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Inspection and Processing of Returns

– Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria.

– If the item is approved for return, we will process your refund or exchange within 7 business days.

5. Refunds

– Refunds will be issued to the original method of payment.

– Depending on your payment provider, it may take additional time for the refund to be credited to your account.

– Shipping costs are non-refundable, except in cases where the item was received damaged, defective, or incorrect.

6. Exchanges

– If you wish to exchange an item, please indicate the desired replacement when you contact us to initiate the return.

– Exchanges are subject to product availability. If the desired replacement is not available, we will issue a refund instead.

7. Damaged, Defective, or Incorrect Items

– If you receive an item that is damaged, defective, or incorrect, please contact us immediately at afrocraft@gmail.com or +255 765 171 762.

– We will arrange for the return of the item at no cost to you and provide a replacement or full refund.

8. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team:

– Email: afrocraft@gmail.com

– Phone: +255 765 171 762

– Address: Kilimanjaro – Moshi

Thank you for shopping with AfroCraft International Marketplace. We appreciate your business and are here to ensure you have a positive experience with us.